FREQUENTLY ASKED QUESTIONS
VIEWING A PROPERTY
You can view one of our properties at a scheduled open for inspection or contact one of our leasing agents to arrange a private inspection.
APPLYING TO LEASE A PROPERTY
The rental bond is held during the term of your tenancy by NSW Fair Trading, Rental Bond Board. The release of bond takes place at the end of a tenancy agreement, after the final inspection of the property by the Landlord or agent.
You are required to pay rent in advance at all times.
Timely payment of rent is a commitment we take very seriously and make no apology in pursuing arrears vigorously. Please advise us immediately if you are experiencing any difficulties in paying the rent on time.
The condition report sets out the condition of the property at the commencement of the tenancy. You have 7 days to check the accuracy and return a signed copy to our office. Please be very thorough, as you will be held responsible for any damage that is not recorded.
At the end of the tenancy we will conduct a final inspection where we will compare the state of the property back to the in-going condition report. The inspection can only take place after you have fully vacated the property and hand over keys.
Your contents and belongings are not covered by the landlord’s insurance policy. We recommend that you arrange appropriate insurance to cover your personal items.
PHONE, CABLE TV, INTERNET
The use of these services is between you and the service provider. Please don’t assume the presence of cables means the service exists at the property and make your own enquiries before committing to a tenancy agreement. If there are no existing facilities at the property, you must request permission from the landlord to have them installed.
We ask that all requests for repairs be forwarded through the tenant portal (TENANT LOGIN) at Property Tree. This will provide full transparency of the process. Tradespeople will contact you directly to arrange appointments. Please let them know of any cancellations as you will be charged directly for any service charge where you have failed to allow access.