FREQUENTLY ASKED QUESTIONS
The tenant’s first contact with your property is through marketing. Quality photography and first-rate copy writing will make a great first impression. The importance of an attractive signboard cannot be overstated. Brochures and floor plan are important optional extras.
It’s important to start the marketing with an appropriate asking price. Too high a start and many potential tenants will be scared off never to return. Of course too low and you’ll be giving your money away. We are always studying the market so we can be in a position to offer you accurate advice, saving you time with a vacant property.
Our tenancy application is proven to establish a true appraisal of any potential tenant. We follow up all relevant credentials and references to make sure the tenant will be able to pay the rent on time, care for the property and be willing to co-operate if there is a problem.
A holding deposit can only be accepted once the tenant is approved. In NSW a holding deposit means the tenant has 7 days to complete documentation or forfeit the deposit. During these 7 days the landlord is not permitted to rent the property to another tenant. This effectively means that once the deposit is accepted so is the tenant.
Preparation of all necessary documentation including tenancy agreement (with special conditions to safeguard the property and landlord), condition reports, strata by-laws (if applicable), rental bond lodgement, tenant checklist and key receipt.
SIGNING OF TENANCY AGREEMENT
Before the tenant signs the tenancy agreement we make sure they are fully aware of their responsibilities. Our 15 point check list is very thorough and clearly explains our expectations.
All of our statements are processed on the last working day of the month as standard. The Landlord Statement is prepared showing all monies collected for the month less all expenses that we have paid on your behalf. The balance of funds will be deposited to your nominated bank account and the statement forwarded to you via email. At NOLL PROPERTIES we understand that every landlord’s needs are different and we are very willing to accommodate your particular requirements.
As part of our service in managing your property we are available to pay all expenses relating to the property.
Water usage can be invoiced to the tenant where the property is separately metered and water saving devices have been installed.
BUDGETING & PLANNING
An essential part of property investment is budgeting and planning. We prepare an annual budget and review actual income and expenses on a quarterly basis. These results, any possible rent review and other property matters will be discussed with you at least quarterly either in person or over the phone.
We conduct two routine inspections per year. Of the two inspections, one will be a report by phone or a quick email and the other will be formal written report.
REPAIRS & MAINTENANCE
It’s important to maintain the condition of the property and the relationship of the tenant by acting quickly on all items requiring maintenance or repair. Even if we have instructions from you to act on your behalf we will first try to contact you.